Paradisus Playa del Carmen La Esmeralda

Located in a stunning little bay, Paradisus Playa del Carmen for Families is the superior luxury resort in the Riviera Maya, combining a prestigious Caribbean setting with world-class facilities, including Family Concierge, the ultimate in spa treatments, a relaxed ambience, and flexible meeting spaces with state-of-the-art equipment. This elegant resort has a Mayan ecological feeling, and an oceanfront location surrounded by a lush tropical mangrove preserve and with views of Cozumel Island. Take your senses on a culinary tour through eleven remarkable restaurants serving delicious cuisine from all around the world and ten bars serving unlimited international Premium brand drinks. Enjoy life-enriching experiences such as tango dance classes, sushi-making, and sensorial experiences.

This luxury family-friendly All-Inclusive resort is located about 45 minutes from Cancun International Airport and just steps from extraordinary beaches and attractions such as Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-Ha, and near world-famous Mayan archaeological sites such as Tulum, Chichén Itzá and Cobá.


About Our Rooms

Paradisus Playa del Carmen for Families features 512 elegantly-appointed suites, including 56 swim-up suites, the most of any resort in Mexico. All rooms feature:

  • 40″ Flat Screen with cable TV
  • CD/DVD Player
  • Marble floors
  • Daily-stocked mini bar
  • Coffee maker
  • Individually controlled air conditioning
  • Living area with sofa
  • 24-hour room service
  • Iron and ironing board
  • Modern bathroom
  • 2 accessible wheelchair rooms available
  • Connecting rooms available

Our signature Family Concierge suites feature personal service and luxuries right-sized for everyone in the family. Let our attentive Family Concierges take care of your every need. In addition to the features above, Family Concierge rooms also include:

  • A private air-conditioned Family Concierge lounge for private check-in/out and complimentary Internet access
  • All-day assistance of a Family Concierge, and a complimentary walkie-talkie or cell phone for instant communication
  • Paradisus Kids Beach Kit check-in gift
  • Kids and Teens activity menu
  • Exclusive family activities and excursions such as swimming, classes, painting, and more
  • Kid-sized bathrobe and mini-slippers in the closet
  • Kid’s bathroom amenities such as mini kit with soaps, toothbrush, shower gel, mosquito repellant, and towel
  • In-room activities menu
  • Kid’s drinks in the minibar
  • PlayStation® on request
  • Kid’s pillows
  • Nightly turndown with milk and cookies
  • Bathrobes and slippers for the parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for the parents
  • Access to the exclusive Family Concierge restaurant for a la carte dining
  • Jacuzzi on the terrace

Family concierge

Where every man, woman and child enjoys a luxury vacation perfectly proportioned to suit their desires.

  • Specially appointed Family Concierge suites (private terrace with Jacuzzi and tanning area)
  • Private pool and Private beach area with valet service
  • Elegant VIP Lounge with private check in/out designed with children in mind and Internet access and an all-day snack buffet with premium drinks
  • “Welcome” Paradisus Kids Beach Kit
  • Complimentary walkie-talkie for constant contact with our attentive concierge staff
  • Special children’s in-suite amenities including robes, slippers and kid size pillows
  • Kid size bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels)
  • “Bath time Fun” Jacuzzi® preparation
  • Bathrobes and slippers for parents
  • Pillow menu for the parents
  • Luxury bathroom amenities for parents
  • Cookies and milk turn-down service
  • Customized mini bar with drinks and snacks just for kids
  • Daytime assistance of a Family Concierge
  • In-room Activities Menu
  • Exclusive family activities and excursions: swimming, classes, painting, massage lessons
  • PS2™, Xbox 360™ or Wii™ available in-room upon request (24 hour limit)
  • Kids Zone, supervised kids activities and play
  • Kid’s and Teen’s activities menu
  • La Palapa Grill – Exclusive Family Concierge restaurant with private indoor bar and swim-up bar; features casual dining plus an all-day snack selection*

Yhi Spa

Our full-service health clubs feature state-of-the-art equipment, the guidance of personal trainers, and unique workouts including couples training, group classes and personalized one-on-one wellness programs designed to meet your mind-body goals.

Our full service beauty salons drench hair, skin and nails in pampering beauty. ($)

Indulge in a world-class spa holiday in the world’s most luxurious surroundings.

Some Spa amenities include:

  • Spa Zen-like spa sanctuaries with indoor and outdoor treatment rooms
  • Whirlpools, saunas, steam rooms, complimentary to all guests *
  • Aromatherapy ($)
  • Thalassotherapy ($)
  • Gaia Signature face and body therapies ($)
  • Hydrotheraphy aromatic baths ($)
  • 19,267 sq.ft. full-service indoor Spa ($) with beauty salon
  • Water Ritual
  • 14 massage cabins
  • Body and facial treatments
  • Spa Boutique
  • Dry and wet saunas for men and women with private dressing rooms
  • A state-of-the-art Health Club: equipment and personal trainers
  • Studio classes



Naos Restaurant

Everyone is welcome to this sumptuous International lunch and dinner buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area. **

Fuego Restaurant

Latin fusion gastro bar treats diners to spicy ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant. *

Passion Restaurant

A touch of retro elevates elegant signature cuisine and dramatically decadent desserts, served in air-conditioned restaurant, private dining room, and gorgeous outdoor terrace. *

Bana Restaurant

Contemporary Asian dining experience features separate entrances for adults and families, stunning Japanese Tatami mat flooring and distinct areas – indoor air-conditioned, private dining room, and zen-like terrace – in which to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.

Hadar Restaurant

Adults-only international lunch and dinner buffet delights with sumptuous show cooking and on-the-spot fresh-squeezed fruit juice area. *

The Grill Restaurant

Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Italian-Argentinean grill with a wood-fired pizza oven featuring an outdoor terrace; becomes a late-night snack bar after “Hadar” closes. *

Gabi Club Restaurant

Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar, restaurant and beach starring fish & chips and seafood specialties for lunch and dinner.**

Vento Restaurant

Distinctly Mediterranean dining experience offers dining variety on palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant. **

Mole Restaurant

Mexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace. **

The Market Restaurant

Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack bar after “Naos” closes. **

Sunrise Grill & Bar

Snack bar, grill and wet bar. *

La Palapa Grill

A la carte restaurant highlights romance with private indoor bar, swim up bar, an enticing menu for continental breakfast and dinner, as well as an all day selection of snacks. EXCLUSIVE FOR ROYAL SERVICE CLIENTS

Hydro Grill Restaurant

Exclusive Family Concierge restaurant with private indoor bar and swim up bar, features casual dinin plus an all day snack selection. EXCLUSIVE FOR FAMILY CONCIERGE CLIENTS

* Adults only

** Open for everyone


Red Lounge

All-day lobby bar and after-dinner lounge changes ambiance to suit the mood and tempo of day and night-time entertainment. *

M Bar. Martini & Wine

Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails. * Holding bar for Passion and Fuego.


Unique molecular concept Bar starring sake specialties melds the art and science of mixology. **

South Avenue Bar

Covered and open-air venue near restaurants buzzes with energy, events and music. *

Blue Agave

Appetites ignite with pre-dinner Tequila and Mezcal specialties and a fully-stocked wine cellar. ** Holding bar for Vento and Mole.

North Avenue Bar

Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. **

Swim-up Bar

Open daily with refreshing tropical cocktails.

Gabi Club Bar

Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar.**

* Adults only

** Open for everyone